SHIPPING & RETURNS
At 360 Alternative, we want to provide our customers with the best shopping experience possible. That's why we offer a wide range of health and wellness products to support your overall well-being. It's important to note that some items in our store are shipped from our warehouse, while others are shipped directly from our vendor's warehouse. We believe in transparency and want to ensure that you have all the information you need regarding shipping. Please see below for more information.
Shipping Times
At 360 Alternative, we offer various shipping methods to accommodate your needs. The available shipping options will be displayed at checkout, and you can choose the one that best suits your preferences. Please note that the delivery times may vary depending on the shipping method selected and the destination of your package. We strive to provide accurate estimated delivery times, but please understand that unforeseen circumstances or delays beyond our control may occur.
Items Shipped From Our Warehouse
When you purchase an item that is shipped from our warehouse, you can expect it to be processed and shipped within 1-2 business days. The estimated arrival time is dependent upon our shipping carrier. Shipping carrier times vary between 2-5 business days upon receiving the packaging. We will provide tracking as soon as the item is shipped. Issues regarding deliverability e.g. not being able to find your address or delivered at the correct address can be handled by the customer service agents of said company. Please see below for list of customer service numbers can be found below in our company directory.
Items Shipped from Vendors Warehouse
For certain products, we have partnered with trusted vendors who ship the items directly from their warehouses. This allows us to offer you a wider selection of high-quality products. When you purchase an item that is shipped from our vendor's warehouse, please note that the processing and shipping times may vary. We work closely with our vendors to ensure that your order is processed and shipped in a timely manner. You will receive a confirmation email with tracking information once your order has been shipped. The time it takes to deliver dropship purchases may vary depending on the vendor. Typically, it takes 3-7 business days for US-based vendors and 2-4 weeks for international vendors. Once your order is shipped, you will receive an email with a tracking confirmation to provide a better estimate of the delivery date.
Please note that when you buy drop-shipped items, we will need to share certain personal information with our vendors.
Shipping Carrier Customer Service
DHL
Phone: 1-800-225-5345
Email: https://mydhl.express.dhl/us/en/help-and-support.html - /contact_us
Site: https://www.dhl.com/us-en/home.html
FEDEX
Phone: 1-800-463-3339
Email: https://www.fedex.com/en-us/customer-support.html
Site: www.fedex.com
USPS
Phone: 1-800-275-8777
Email: https://www.usps.com/help/contact-us.htm
Site: www.usps.com
UPS
Phone: 1-800-742-5877
Email: https://www.ups.com/upsemail/input?loc=en_US
Site: https://www.ups.com/us/en/Home.page
Shipping Cost
The cost of shipping your order may vary based on the chosen shipping method and the weight of the items. To get the exact shipping cost for your order, add the items you want to purchase to your shopping cart. The estimated shipping cost will be displayed on the final checkout screen. The shipping cost will be automatically updated if you adjust the quantity or items in your cart. If you are located within the United States and want to know more about how to get free shipping, please visit the Free Shipping section.
How to Get Free Shipping
In order to be eligible for free shipping, the total cost of your order must exceed the minimum order value requirement. The minimum order value requirement may vary depending on the delivery location. However, please keep in mind that free shipping may not be available for all countries as there could be certain shipping limitations specific to each country.
Why Free Shipping May Not Be Available
Please note that some orders may not be eligible for free shipping due to certain restrictions. All shipping methods have restrictions based on order weight, order price, item type, and delivery address. Here are three examples where free shipping is not available due to restrictions: Orders shipped directly from the supplier and not fulfilled from 360alternative.com fulfillment centers may not be eligible for free shipping. There may be additional restrictions on free shipping depending on the item type and delivery address.
International Shipping
We are proud to offer international shipping to select countries. If you are located outside of the United States, please be aware that additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential fees associated with your order.
Commercial Invoices
Sometimes when your orders reach customs, they might ask you to provide a commercial invoice. To obtain it, please send an email to 360alternative@gmail.com including your order number. Our team will then provide you with the necessary invoice which you can submit to customs.
Shipping to European Union
We are carefully selecting shipping partners to better serve our customers in the European Union. Please leave us an email at 360alternative@gmail.com with the subject title “EU Request”.
Duties and Taxes
Import duties and taxes are not the same for every country and are determined by various factors. If you are ordering from a country outside of the United States, it is possible that the destination country may charge import taxes and customs duties. Typically, most foreign customers do not face such charges, but the recipient must pay any additional fees charged for customs clearance. Customs policies vary from country to country, so it is advisable to contact your local customs office to obtain further information.
In the event that you are charged an additional fee, the carrier will expect payment upon delivery. If you refuse to pay the charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you the cost of the products (excluding shipping and return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs may take a long time to return, and in extreme cases, it may take up to one year.
As per the laws governing members of the E.U., 360alternative.com is required to charge Value Added Tax (VAT) on all orders delivered to some EU member states. We currently serve the following countries in the European Union and offer fast and affordable delivery options:
In accordance with the laws governing members of the E.U., 360alternative.com is obligated Please note that Value Added Tax (VAT) will be charged on all orders delivered to certain European Union (EU) member states. In Canada, tax is applied to all sales and is shown separately in the cart, so you can see the exact charges associated with your purchase. Please keep in mind that several factors can affect tax calculations between the time of order placement and shipping, which may result in a difference between the estimated tax on your order and the actual tax charged when the order is shipped.
Shipping to Canda
We offer a flat rate shipping option of $18 for any order size shipped to Canada. Our Standard service is ground-based and 100% traceable from the time it leaves our warehouse or our vendor's warehouse until it arrives at your door. The delivery time can vary from two to six business days depending on the province of the recipient. Please note that customers residing in the northern territories of Canada may experience a few additional days of delivery time. Once your order is ready for shipment, we will send you an email to the address provided at checkout with the tracking number issued by the carrier. It is important to note that Canada prohibits the importation of more than a 90-day supply of certain dietary supplements or natural health products within a single order. You may see the restriction reflected in your cart. To learn more about product restrictions, please visit our website 360alternative.com
Delays and Customs
Regrettably, certain international orders may be held by the customs agency in your country due to factors beyond our control. Please note that some orders may experience longer transit times due to air freight delays, customs holds, or other unforeseen circumstances that are outside the control of 360alternative.com.
Note:
When shopping from 360alternative.com, customers residing in a foreign country should ensure that the ordered items can be lawfully imported to their country. As the importer of record, the recipient must comply with all laws and regulations of the destination country.
Once a shipment enters the country, orders shipped to countries outside the United States may be subject to import taxes and customs duties levied by the destination country.
Although most foreign customers are not charged when receiving their shipment, the recipient must pay any additional customs clearance charges. Customs policies differ from country to country, and you should contact your local customs office for further information. If you are charged an additional fee, the carrier will expect payment at the time of delivery.
Suppose you refuse the shipment due to these charges. In that case, if customs rejects an order because of item restrictions or if the order is returned because the local post cannot locate your address, we can refund the cost of the product(s) once the package is returned and processed by our warehouse. This refund excludes any shipping or return shipping fees.
It is important to note that packages returned by customs can take a long time to be returned and, in some cases, can take up to one year.
Please read our full disclaimer when shipping internationally:
"We cannot be responsible for any customs restrictions, tariffs, or other regulations may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
Since the laws are different in every country (and change often), we maintain an extensive database of known product restrictions. To make ordering easier for you, your country store and the shopping cart will enforce these known restrictions to prevent you from accidentally ordering a product we know to have issues with your customs department. The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provided. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations."
By ordering from 360alternative.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.
Where Can You Ship?
Can You Ship to a P.O. Box?
We offer hassle-free shipping to P.O. boxes. Our system automatically selects the correct shipping method to deliver orders directly to the specified post office box.
Military Shopping
We're happy to inform you that we ship to all valid APO, FPO, or DPO military addresses. To ensure successful delivery, please place your order from the U.S. store and not the country store associated with your deployment location.
Please note that tracking information for military orders is limited due to heightened security measures. We are unable to track parcels once they leave the United States. Typically, most military packages are delivered within 3-8 business days. However, depending on location and other external factors, including military inspection, some orders may experience additional delays.
When shipping to an APO, FPO, or DPO address, please use the following format when completing your shipping address:
[Rank/Name/Rating + Unit + Number + Box/CMR + Location + Zip Code]
For example:
Sgt John Smith
Unit 1234 Box 5678
APO AE 09876-5432
Note:
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your package. If you have any questions or concerns regarding the status of your order, please don't hesitate to contact our customer support team. We are here to assist you and provide updates on your shipment.
Contact Us
If you have any further questions or need assistance with your order, please feel free to reach out to our customer support team. You can contact us by phone at 951-370-2310 or by email at 360alternative@gmail.com. Our dedicated team is available to help you Monday through Friday, from 9:00 AM to 5:00 PM PST. We appreciate your trust in 360 Alternative and look forward to serving you with exceptional products and service. Thank you for choosing us as your health and wellness partner.